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human and social capital

Social Navigator

Description:

An interactive map of the Social Navigator services, which operates on the website of the Moscow Department of Labour and Social Protection of Population, was launched in June 2019 and has become an online service in demand among Muscovites. Since its launch, 835 thousand users have already used it.  
 
The Social Navigator service was created so that Muscovites could easily and quickly find the necessary social service for different life situations in a few clicks - from free psychological and legal assistance to job search and rehabilitation of children with disabilities. In total, the service provides almost 175 services in 24 categories at more than 770 addresses in Moscow. Information on city services and services of around 100 socially oriented NGOs, as well as several projects of corporate social responsibility of Moscow business is available on the website.
                
Job search and training (19.3% of all inquiries), Social Service Centers (9.1%), Help for families with disabled children (7.5%) are the most popular categories of social services that Muscovites were searching for via the Social Navigator in 2020. Legal Aid (7.2%), Help in a Crisis Situation (6.6%) and Psychological Aid (5.8%) service categories were also in demand. Map of good deeds available on the service provides information on various projects of non-profit organizations (NGOs) that help different categories of residents.

key results:
  • Launch date: 2019
applicable un sustainability goals:
request more data:smartcity@mos.ru
Latest update:04.21.2021
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