Just AI presented an overview of conversational AI in retail. The study contains Russian and foreign analytics, trends, cases and opinions of retailers and vendors.

According to Juniper Research, chatbots will help retailers save $439 million annually by 2023 (vs. $7 million in 2019). Retail sales through this channel experience an annual growth of 98% and will reach $112 billion in 2023 (vs. $7.3 billion in 2019).

According to Accenture, the chatbot market in Russia in 2019 amounted to approximately 1.5 billion rubles. In the next three years, the market will increase by 30% annually (by about 400-600 million rubles annually). Mobile app downloads increased by 11% from January to April 2020 compared to the same period of the previous year. At the same time, more than 45% of users in the USA would like to be able to interact with mobile applications using voice.

The the established practice of using voice control functions has been largely shaped by smart speakers and displays. At the end of last year, there were 400 million such devices in the world and more than 1 million in Russia. 62% of owners of smart speakers in the United States have already made purchases using their voice. Voice commerce sales in the US market are predicted to reach $40 billion by 2022.

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Added:10.14.2021
Latest update:
10.14.2021

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