RAEC together with the National Research University Higher School of Economics and Microsoft conducted a study of the impact of the events of spring 2020 - the COVID-19 pandemic and its consequences such as mass self-isolation, changes in interaction formats and consumption patterns - on the Russian business.

• 54% of Russian enterprises and companies that took part in the survey switched to full or partially remote. Before the spring of 2020 less than 1% of them worked remotely.
• 47% of respondents believe that remote work will become one of the generally accepted forms of employment. At the same time, there will be an increase in the use of electronic document management with clients and counterparties (41%), the interaction with clients will be switched to a partially remote format (33%), digital signatures and biometrics for remote confirmation of actions (26%) will be used more often.
•  In the spring of 2020 25% of Russian enterprises and companies started using video conferencing tools; 20% started using tools for online communication (instant messengers, corporate chats); 15% have implemented tools for remote monitoring of equipment.
• Survey respondents believe that in the future there will be high demand for such technologies as business process automation systems (29%), cloud technologies (25%), and voice technologies (16%). The digital tools that are expected to be in-demand include e-mail (53%), tools for online communication (44%); video conferencing tools (36%) and electronic document management systems (29%).

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