Online service for measuring client loyalty
Integrated online service that assesses client satisfaction with the quality of service based on an analysis of emotions, attention, voice intonations, and the content of a dialogue with employee. The service is based on artificial intelligence technologies.
The system requires internet access and a webcam with a built-in microphone.
Working principle: a staff member enters the system via a browser or smartphone app and starts recording a video. Information is processed by systems for intelligent recognition of emotions, speech and other parameters. The manager then receives information on the quality of client service, analysis of business processes and recommendations for improving cross-selling.
The system assesses the quality of service immediately at the moment of the client's request, makes ratings of the best and the worst employees, clearly illustrates the distribution of the workload on staff.