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Voice robot automates the call centers’ and sales department’s work. Neuro.net automates the customer service process for contact-center by answering frequently asked questions and providing information about the product or service, for supporting sales there is an AI which automates the order process and provides recommendations based on customer preferences and needs.

The technology based on the neural network within TensorFlow framework makes it possible to memorize and analyze the conversation history. The specific feature of this solution is the speed of making a decision and pause recognition - up to 500-700 ms, which makes it practically indistinguishable from a living person during communication.

Voice robot for customer service automation

Neuro.net

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artificial_intelligence

Leadership of Russia according to Coursera and Mirosoft estimates,
commercial prospects of self-driving vehicles and other topics of the month - ICT.Moscow collected the most significant AI-related news of July in one digest.

<hr />
 
 Success of the Russian AI

 
 In July, Coursera <a target="_blank" href="https://www.coursera.org/gsi?ranMID=40328&amp;ranEAID=a1LgFw09t88&amp;ranSiteID=a1LgFw09t88-k7TyLSf8XEZbOeXVWZ9ZFA&amp;siteID=a1LgFw09t88-k7TyLSf8XEZbOeXVWZ9ZFA">published</a>&nbsp;a ranking of countries by the level of
training of IT specialists in different spheres. Russia was ranked first in two
out of three categories - “Technologies” and “Data Science”. Analysts named
Russia the country with the most highly-qualified specialists in software
development and working with data.

 
 As a part of the Global Pilots program for supporting
Russian startups, Microsoft Corporation has chosen the most notable artificial
intelligence projects. Their authors managed to reach an agreement on pilot
projects, establish contacts with international suppliers, start negotiations
with investment funds and receive grants.

<hr />
 
 High efficiency in medicine

 
 At the beginning of July it became known that
artificial intelligence algorithms had had<a target="_blank" href="https://ict.moscow/en/news/over-150-thousand-radiology-images-were-processed-in-moscow-with-the-help-of-artificial-intelligence/"> processed</a> 150
thousand chest radiological scans in Moscow, mostly for diagnosing COVID-19. So
far, the technology has been available in 48
in-patient clinics and 193 polyclinics. At the beginning of the month it was announced that AI would process not only
CT scans, but also X-ray scans to diagnose other diseases. The service has been
connected to 17 Moscow medical facilities.

 
 Against this background, the level of trust to
the technology among patients is increasing. It is confirmed by studies
<a target="_blank" href="https://ict.moscow/en/news/50-of-muscovites-positively-rate-the-use-of-ai-in-medicine/">conducted</a> by the Diagnostics and Telemedicine Center of the Moscow Healthcare
Department. The results are as follows:

<ul>
 <li>50% of Moscow residents positively assess the application of
AI in medicine</li>
</ul>

<ul>
 <li>80% of them called the use of the technology reasonable</li>
</ul>

<ul>
 <li>70%&nbsp; claimed that the
quality of medical health had improved.</li>
</ul>

<hr />
 
 AI is becoming more deeply-rooted in call centers

 
 Mango Telecom, Russian business telephony operator expanded the application
of artificial intelligence in call centers and launched a speech analytics
module to control the work of operators and to find out how actively they
promote goods or services.

 
 Neuro.net estimates that
63% of all center workers expect that AI will partially replace people in their
professional sphere. 13% of people are sure that AI will fully replace them.

<hr />
 
 Commercial prospects of self-driving vehicles

 
 At the beginning of July journalists of “RIA Novosti” filmed the
testing of Yandex.Rover, the company's autonomous delivery robot. ICT.Moscow
talked to the team of Yandex Self Driving Cars, and found out that the company uses Rovers in the streets of
Moscow on a regular basis to collect data and train machine learning
algorithms.

 
 In an interview
with ICT.Moscow, a representative of Yandex described where and under what
conditions the first commercial vehicles, both Rovers and
cars, would be introducted. The company noted that a phased plan for the introduction of the unmanned
vehicles in Russia would be further
developed. It will be submitted to the president in
August.

<div class="incut-block incut-block-text-small-size">
 &nbsp; You can read the interview&nbsp;<a target="_blank" href="https://ict.moscow/en/news/an-interview-with-yandex-self-driving-dars-on-the-prospects-of-driverless-future/">here</a>
 </div>
 
 Other Russian companies are also developing self-driving transport. In mid-July, the unmanned truck “Kamaz” was launched on
the territory of the Innopolis University. In northern Russia, the testing of unmanned trucks continues: the
government of Ugra has signed an agreement with one of the oil-producing
enterprises about another experiment in this field.

 
 Also in July it became known about the plans of
the Russian Ministry of Transport and “Russian Railways” to test computer
vision technologies for unmanned trains at a virtual test site.

Leadership of Russia according to Coursera and Microsoft, continued government support for AI, other topics of the month.

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