Voice robot for customer service automation
Voice robot automates the call centers’ and sales department’s work. Neuro.net automates the customer service process for contact-center by answering frequently asked questions and providing information about the product or service, for supporting sales there is an AI which automates the order process and provides recommendations based on customer preferences and needs.
The technology based on the neural network within TensorFlow framework makes it possible to memorize and analyze the conversation history. The specific feature of this solution is the speed of making a decision and pause recognition - up to 500-700 ms, which makes it practically indistinguishable from a living person during communication.