Intelligent system for automatic classification and routing of incoming information
SmartSel is used for automatic processing of information received by the organization. The system includes NLP technologies (Natural language processing), machine and deep learning. SmartSel processes the content of the received message, classifies it and builds the optimal route for information in the organization.
The system interacts with data in text, voice and graphic form. With the help of SmartSel, companies automate the classification and distribution of incoming messages by responsible persons, storage locations or information systems.
Additional opportunities such as tools for creating dialogue systems, allow to automate the maintenance of dialogues, generate responses in individual cases. SmartSel increases the speed and accuracy of processing requests, improving the quality of companies’ interaction with partners and customers, and government organizations - with citizens.