VoiceNavigator allows to create voice-activated IVR systems. VoiceNavigator automates delivery of services and provision of reference information, increases contact center productivity, and reduces the time for transferring the call to the operator.

The solution frees contact center operators from handling typical customer calls, and the total number of operators per shift can be reduced.

Moscow

Speech_Technology_Center

VoiceNavigator allows to create voice-activated IVR systems. VoiceNavigator automates delivery of services and provision of reference information, increases contact center productivity, and reduces the time for transferring the call to the operator.

 
 The solution frees contact center operators from handling typical customer calls, and the total number of operators per shift can be reduced.

VoiceNavigator

call_centers

telephony

AI developers evaluate features and prospects of Google's AI architecture V-MoE 

ICT.Moscow

Google's New AI Architecture: Why Do Neural Networks Need Their Own "Experts"?

The volume of the Russian voice AI market will reach $80 million or $120 million in 2021, taking into account government orders, according to <a href="https://ict.moscow/en/research/voice-ai-in-russia-2020-2025/" target="_blank" rel="nofollow">the new analyses</a> from Just AI. The industry is adding 46-93% from year to year and the company expects it to maintain its growth dynamics from 38% to 81%, reaching $561 million by 2025.

 
 Among major market players Just AI include themselves, with annual revenue of $6.8 million (500 million rubles), followed by companies with income over $2.7 million (200 million rubles): Yandex.Cloud (speech technologies), 3iTech (solutions for the public sector) and ATS Aero.

 
 In the group of companies with annual revenues of over $1.3 million (100 million rubles), analysts noted <a href="https://ict.moscow/en/card/nanosemantika/" target="_blank" rel="nofollow">Nanosemantics </a>(NLP / NLU / DM platforms), <a href="https://ict.moscow/en/card/neuro-net/" target="_blank" rel="nofollow">Neuro.net</a>, and <a href="https://zvonobot.com/" target="_blank" rel="nofollow">Zvonobot </a>(outbound telemarketing). In general, there are more than 100 companies on the market, including small startups.

 
 As an independent segment, experts identified solutions for government customers, which are the largest consumer of conversational AI. In their segment, <a href="https://ict.moscow/en/cards/?tags=Speech_Technology_Center" target="_blank" rel="nofollow">Speech Technology Center (STC group)</a>, owned by <a href="https://ict.moscow/en/cards/?tags=Sberbank" target="_blank" rel="nofollow">Sberbank</a>, is leading with more than 80% of its revenue ($20 million a year) brought to it by government contracts, the study says.

 
 Contrary to the conclusions of Just AI, deals for the commercial segment prevail in the structure of STC's revenue in the field of conversational AI, Dmitry Dyrmovsky, the CEO of STC, argues. He agrees with the current market estimates, but the projected growth rate might be 15% lower. Among the major government customers for such services, he pointed to the Multifunctional Center (MFC), a service state network of public and municipal electronic centers that seeks to optimize its client service.

<hr />
 
 Connect with 

 
 <a href="https://www.linkedin.com/in/kpetrov/" target="_blank" rel="nofollow">Kirill Petrov</a>, founder and managing director of <a href="https://just-ai.com/en" target="_blank" rel="nofollow">Just AI</a>

 
 <a href="https://www.facebook.com/dyrmovsky" target="_blank" rel="nofollow" style="background-color: rgb(250, 250, 250);">Dmitry Dyrmovsky</a>, the CEO of <a href="https://speechpro.com/" target="_blank" rel="nofollow" style="background-color: rgb(250, 250, 250);">Speech Technology Center</a>

<hr />
 
 To learn more about Russian solutions in the field of digital assistant industry, read ICT.Moscow’s overview “<a href="https://ict.moscow/en/news/smart-assistants-in-russia/" target="_blank" rel="nofollow">Smart assistants in Russia: market overview, trends and prospects</a>”, where we spoke to 17 lead experts in the market.

 
 <a href="https://ict.moscow/projects/ai/news/1754/" target="_blank" rel="nofollow">Original (in Russian) </a>

RB.ru

Russian Voice AI Market to Reach $120 Million in 2021

Smart assistants in Russia: market overview, trends and prospects

Program for voice filling of medical records

medicine

artificial_intelligence

voice_recognition

recognition

Voice2Med

VOCO

System for searching for information in audio recordings by keywords

Voice Digger

System for forensic record keeping and biometric search

identification

security

biometry

VoiceGrid

Altuera

Platform for working with clients in social networks and instant messengers

EraLink

voice_synthesis

Voice Bot

Sberbank

Service for monitoring the availability of contact centers

SberContactMonitoring

Constructor for creating virtual assistants based on AI