VoxiAi is a service for call centers that improves the quality of voice robots by distributing calls among the robot and/or live operators.

With the help of predictive analysis of the conversation history with the client, VoxiAi selects the suitable specialist, transferring a call before or during conversation without changing the voice; determines the situations in which robot could handle the conversation and when it is necessary to engage a live specialist; analyzes how effectively the operator communicates, choosing the most suitable operator for the client in the future; reduces service time by up to 30%.