Naumen Service Desk is designed for automating the IT and service management processes in enterprises. The product supports the following processes: Service Desk organization, management of incidents, service requests, service assets and configurations, service catalog, finance.

Naumen Service Desk application allows to build efficient support services, implement the IT management service model, provide full-fledged management of IT assets of the enterprise, facilitate interaction with users of IT services, provide management of development projects, generate diverse reports on IT and service departments activities.

Naumen solution allows to implement service approach in various services of the enterprise (maintenance department, engineering services), as well as automate service processes in outsourcing service companies. It is also possible to solve problems related to the automation of related processes existing in IT services: from development, project and document management to procurement and warehousing management.