Moscow

Naumen

Naumen Erudite allows to create robots to communicate with humans in natural language. The AI platform works with voice calls and popular text channels providing an omni-channel client experience.

Opportunities include classification and intelligent routing of calls, prompting a dialogue script for an operator, searching the addresses of offices, branches, ATMs, receiving water and electricity meter readings, taxi ordering, tracking orders and shipments, paying for orders, consulting on the website and in a mobile application, debt collection and communicating with debtors, questioning and conducting NPS surveys.

_x000D_

Platform for optimizing customer service through robotic processing of requests

artificial_intelligence

chatbots

Naumen Erudite

Naumen Service Desk is designed for automating the IT and service management processes in enterprises. The product supports the following processes: Service Desk organization, management of incidents, service requests, service assets and configurations, service catalog, finance.
Naumen Service Desk application allows to build efficient support services, implement the IT management service model, provide full-fledged management of IT assets of the enterprise, facilitate interaction with users of IT services, provide management of development projects, generate diverse reports on IT and service departments activities.

Naumen solution allows to implement service approach in various services of the enterprise (maintenance department, engineering services), as well as automate service processes in outsourcing service companies. It is also possible to solve problems related to the automation of related processes existing in IT services: from development, project and document management to procurement and warehousing management.

Service for IT and service maintenance management

Tech Solutions

Naumen Erudite

Naumen Service Desk