Platform for optimizing customer service through robotic processing of requests
Naumen Erudite allows to create robots to communicate with humans in natural language. The AI platform works with voice calls and popular text channels providing an omni-channel client experience.
Opportunities include classification and intelligent routing of calls, prompting a dialogue script for an operator, searching the addresses of offices, branches, ATMs, receiving water and electricity meter readings, taxi ordering, tracking orders and shipments, paying for orders, consulting on the website and in a mobile application, debt collection and communicating with debtors, questioning and conducting NPS surveys.
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