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State assistance within renovation program

Description:

"State assistance within renovation program" service helps the participants of the renovation program to receive complete and reliable information about the relocation, relevant specifically to their life situation. It includes interactive instructions and an online information service about the stages of resettlement.

It launched an interactive guide for renovation program participants in November 2019. With its help, you can find out what documents you need for resettlement, what needs to be done to purchase additional living space and also understand the scheme of actions after receiving the keys to a new apartment. After answering a few questions, users receive personal instructions that consider their life situation - for example, presense of children in the family, mortgage, as well as the need to get a larger apartment in return.

For the convenience of users, the service page was supplemented with links to city online services that may be needed at certain stages of the relocation. At the end of 2020, the Muscovites used the instruction over 150 thousand times.

In November 2020, an online notification service about the stages of the relocation was launched for the renovation program participants. It informed citizens about the stages of resettlement and the status of preparation of the documents by e-mail, SMS and in their personal account on the mos.ru portal.

key results:
  • At the end of 2020, the interactive guide published on the service page was used more than 150 thousand times
  • During the first month of operation, the renovation program participants received more than 13 thousand online notifications about the stages of the relocation
  • In February 2020, the online instruction “Moving under the renovation program” was recognized as one of the most popular Russian services in the real estate market. It entered the top 10 services through which you can receive government services outside of specialized offices of the Russian real estate market according to the Federal Cadastral Chamber
logo State assistance within renovation program
applicable un sustainability goals:
request more data:smartcity@mos.ru
Latest update:04.27.2021
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