Electronic services for Moscow residents are a set of public services on the mos.ru portal, which can be received without personally collecting additional documents and visiting the authorities. The system itself determines which department is responsible for resolving a particular issue and sends an application.

All services of the portal are available in the unified catalog of services. For the convenience of users, it is divided into two blocks — ‘For Residents’ and ‘For Business’. All services are divided into categories, for example, ‘Education’, ‘Health’, ‘Transport’, ‘Family, Children’ and others.

During the first six years, online services were provided on a separate portal — pgu.mos.ru. Then it was integrated into the mos.ru portal, a single resource where all the services that are important for residents are available online. It also publishes up-to-date information about the life of the city and provides detailed instructions on typical life situations.

The list of services available on the portal is constantly expanding. In 2021 new large-scale services were launched: booking an appointment with a notary, issuing a universal library card online, renting spaces, sports grounds, new services in the super-service for participants of the renovation program, submitting information about verification or replacement of water meters, submitting an application and ordering meals in an infant-feeding center.